Centurian Law - "Credit Attorneys"

www.centurionlaw.com

Do you have bad credit? Bad credit score? Want to take back debt off?

Do not ever go to that website.  

Do not ever give these morons your money.

They were recommended to us by a friend.  

Needless to say, we'll think twice about asking that friend (who's a business man) for 

advice again.

I emailed them to let them know I was canceling service today. We've been paying them for almost a year...we're out almost $400.00.  And for what? For my credit score to remain exactly the same as it was a year ago. NOT ONE THING DONE.

My first email to them was this :

I need to cancel this service and this account. I've been paying for almost a YEAR and nothing's been done to my credit for the better.

When they replyed to my email, it was :

This is to confirm that your request to cancel your client account with Centurion Law Firm has been processed.  

We hope that if the need for our services should arise in the future that you keep us in mind atwww.YourCreditAttorney.com

We would also like to hear about your experience with Centurion Law Firm and how we have positively impacted your financial situation.  Please call our Centurion Testimonial Line at:

(641) 715-3900 ext. 96341#

Really? That's it?  Good riddance...and I'm attempting to get some of my money back. 

I then immediately emailed them back : TWICE

#1

Really? I tell you I lost almost $400.00 this year paying you people to clean up my credit, you did nothing and I'm cancelling and you have NOTHING to say, offer or apologize for?

Your company is a sham. It's not helpful. It's on the verge of being exposed for what it doesn't do. 

#2

So, I am canceling my service today. After being with your company for almost a  year (Next Month) and wasting my hard earned...very hard earned money and NOTHING being done to my credit score - you have NOTHING to say or offer me? Just a reply to cancel confirm?  This is very disturbing indeed. And you can guarantee that the BBB will know how you operate and so will anyone that reads my blog!

And I get THIS in response :

Hello Dawn,

We apologize for any offense that you took to us simply following through with your request. If a client is unhappy or concerned about the services they are receiving we are more than willing to do a number of things to address their concerns. For example, we would be willing to expedite the client's account, extend their billing dates, and to work with them and the bureaus to ensure that they are receiving exactly what they are expecting. Similarly, when a client sends in a request to cancel, we take that just as serious. We understand that clients cancel for a variety of reason, hence, our no long term commitment policy. Therefore, when an advocate receives a cancellation request with no other comments or requests, we act promptly and accordingly to satisfy that request.

If there is something else that you would have liked us to do on your file, please just specify, not threaten.

Thank you,

The Advocate Team

advocates@CenturionLaw.com

So my next email was this :

First of all, please check your file. I have complained/commented via email numerous times regarding the service of your company. Month after month I sent in money and nothing was being done as far as my credit score.  I expressed how we have been attempting to purchase a home and nothing was being done to my credit score. Therefore we have lost several homes we had an interest in.

Secondly, your comment "and to work with them and the bureaus to ensure that they are receiving exactly what they are expecting." is exactly what your company promised to do in the very beginning.  So, no that is not what is expected after a complaint, it's what's expected in the early stage of the process.

Thirdly, I did not simply send in a request to cancel. I sent in an email explaining (twice actually) that I was unhappy with the company and lack of any progress.  Receiving a 'confirmation' email to cancel is not what is to be expected when a customer sends in the type of email that I sent. So please do not make anything that I have said as me simply 'threatening' the company.

Sending a complaint to the BBB is well within my rights as a consumer. And blogging about the lack of customer support and action via your company is also well within my rights as an American.

What I expected was an apology for sub-par service. I also expected a reimbursement for the services that were not given that were indeed paid for.  Your company was paid on a monthly basis for 11 months and services were not rendered for every one of those 11 months. 

So, what you can do is reimburse me for some of my hard earned money I am out as a result of the lack of  the company's interest in doing anything remotely close to my credit score. I did everything that was asked of me regarding mailing in creditors letters and so forth. I ask that you don't twist my concern for the operation of this business into a mere threat. That is unprofessional and completely uncalled for. 

MOODY REVIEW - Color Oops VS Loreal Hair Color Remover

First of all...I have to say that I never knew anything like this existed!  I am an avid hair-colorer. And I never knew there was something to use to take out darker hair color...that maybe came out too dark.

My 16 year old colored her hair black months ago.  She wanted to have her brown hair back. So she let about 6" of her natural brown grow out while I tried to figure out how to do this without spending a fortune at the hair salon.  I wanted to see
how it left the hair feeling, the condition of the after is a big deal
breaker.

Finally I came across some called Color Oops.  So I snagged it to see how well it worked.  It says, " This is a miracle product because not only can it remove unwanted color, but it won't damage your hair!  What is so unique about Color Oops is a special ingredient known as hydrosulfite.  Hydrosulfite rapidly reduces the dye molecule without the need for bleach, ammonia, or peroxide. "  Sounded too good to be true. And I was VERY skeptical but gave it a try. 

It looked harmless enough. 

 So put bottle 1 into bottle 2, don't shake but turn upside and upright again a few times till it's mixed and put on your hair.

First, I will warn you that it stinks. Stinks to high heaven. Like baby diarrhea and moldy feet.  

Secondly, leave on for about 20 minutes, shampoo a couple of time and you're done.

We waited until it dried to see the difference. And I have to say, we were impressed!  All the black was gone and it was a shade closer to her natural brown hair color.  See the pics of before and after below.  Her hair was left soft...albeit a bit smelly. 

But soft....little to no damage done at all. 

AFTER

Now, fast forward a couple of weeks. She wanted to put brown on her hair (as it says you can color your hair immediately if you wish) to get an all over uniform color.  So we bought a brown and did the hair.  But, as our dumb luck would have it, it came out once again darker where the black had been and lighter on her roots. Ugh.

So back again to CVS to find the Color Oops. And guess what? NO WHERE TO BE FOUND!  We went to Walmar, 3 CVS's and a Walgreen....nothing.  We were stuck - but we saw Loreal had a color remover.

So, thinking like we did - "Hey, It's LOREAL...name brand...it's gotta be even better!"  Right?

WRONG!

First off, the Loreal was a bottle of blue powder and a liquid.  And basically what it did was lighten, in stripes and very un-uniform, to some parts blonde and some parts brown and some not removed at all!

My daughters hair now resembles some sort of multi colored hair-straw. HORRIBLE!

We are SO not impressed and VERY disappointed.  In the stores...the Color Oops and Loreal Color Remover are SIDE BY SIDE.  Giving the consumer the belief that they are similar products. In my opinion...NO THEY ARE NOT!

So as I baby my daughters hair, we will once again find some Color Oops to try and fix what Loreal messed up!

The Color Oops says on the box that it's ammonia free and contains no bleach.  Loreal brand has bleach and it way over-processed the hair. This was such a disappointment. 

Bleh....so we'll see if one day I can get my daughters hair the way she wants it. 

**UPDATE**

We're still Color Oops lovers. I got my oldest daughters back to the color she wanted and even used it on my  14 year old to get rid of the dark brown and the punky red.